Shipping policy

Last Updated: March 30, 2025

SHIPPING POLICY

Welcome to Puer et Senex LLC (dba Polysnifferous Perfumes). This Shipping Policy applies to all products purchased through our online store at www.polysnifferous.com.

1. PROCESSING TIME

All our perfumes are handcrafted and made in small batches. Please allow 2-3 business days for us to bottle and process your order before shipment. Your patience ensures you receive a fresh, carefully crafted product.

2. AVAILABILITY

  • Our ability to ship depends on the availability of our artisan fragrances.

  • In case of supply constraints or product discontinuation, we will notify you promptly. You may choose an alternative product or request a refund, as applicable.

3. SHIPPING METHODS & DELIVERY TIMES

  • After processing, orders will be shipped based on the delivery method you select at checkout.

  • Delivery times start from the date of shipment, not the order date, and are estimates only.

  • Please be aware that delivery times may vary and could be affected by factors beyond our control (e.g., customs processing for international orders).

4. SHIPPING COSTS

  • Shipping costs depend on your destination and the size/weight of your order.

  • The exact shipping cost will be displayed at checkout, before you finalize payment.

5. INTERNATIONAL SHIPPING

  • We do offer international shipping; however, customers outside the U.S. are responsible for any applicable customs, duties, and taxes in their country.

  • We cannot guarantee specific transit times due to possible customs delays and other international shipping factors.

  • Some products may be restricted from international shipment due to local regulations—please ensure you’re allowed to import our products.

6. TRACKING YOUR ORDER

  • Once your order has shipped, you will receive a shipment confirmation email containing a tracking number.

  • You can track your package using the carrier’s website or the provided tracking link.

7. SHIPPING RESTRICTIONS

  • Certain products may not be eligible for shipment to all countries due to various regulations.

  • It is the buyer’s responsibility to verify that importing our fragrances is permitted in their country.

8. DAMAGED OR LOST ORDERS

  • If your order arrives damaged, or if you suspect it is lost in transit, please contact us immediately at jamieandnoahfragrances@gmail.com.

  • Claims for damaged orders must be made within 10 business days of receiving your order. We will work with you to resolve these issues on a case-by-case basis.

9. CUSTOMER SERVICE

10. CHANGES TO THIS SHIPPING POLICY

  • Puer et Senex LLC (dba Polysnifferous Perfumes) reserves the right to modify this Shipping Policy at any time.

  • We encourage you to review it periodically to stay informed of any updates or changes.