Frequently Asked Questions

Welcome to Polysnifferous!

First things first: thank you for being here! We're a small, independently owned fragrance company with a big love for perfume, and we're incredibly grateful for the enthusiasm and support our customers have shown us.

As we've grown, so has the number of orders and questions we receive. We've put together this FAQ to help make your experience as smooth as possible and to ensure our little team can spend more time doing what we love: making great perfume!

We kindly ask that you review the information below before reaching out, particularly for questions about shipping and delivery. You'll find answers to most common questions here, along with instructions for getting help when you need it.

Shipping & Delivery

How long does it take for my order to ship?

Orders typically ship within 2–3 business days, excluding weekends and holidays, unless otherwise noted at checkout or during special releases.

During especially busy launches, processing may take a little longer. If our shipping timeline changes, we'll do our best to communicate that clearly.

Once your order ships, you'll receive an email with tracking information.

Please remember that our processing time is separate from the carrier's delivery time. Once your package is in transit, delivery timelines are managed by the shipping carrier.

My package is delayed. What should I do?

We know waiting for a package can be frustrating, especially when it's something you've been looking forward to!

Once your package has been accepted by the shipping carrier, the carrier is responsible for transporting it and providing delivery updates.

If your package is delayed, please follow these steps before contacting Polysnifferous:

1. Check the tracking link in your shipping confirmation email.
2. Visit the carrier's website for the latest tracking updates.
3. If your package is delayed or tracking has stopped updating, contact the carrier directly to open a service request or delivery inquiry.
4. Keep your service request number and follow up with the carrier as needed.

The shipping carrier has the most direct access to your package's location and delivery information. We generally see the same tracking updates you do, so contacting us before contacting the carrier usually won't provide any additional information.

Please contact the carrier first for packages already in transit.

If the carrier is unable to resolve your issue after an investigation, please then reach out with your order number, tracking number, and carrier case number. We'll be happy to review the situation and help determine the next steps.

I think USPS/UPS/DHL lost my package. What should I do?

USPS has a process specifically designed to locate missing packages, and this is the best place to start.

Here's what to do:

1. Confirm that your expected delivery date has passed.
2. Review your USPS tracking information.
3. Contact USPS or your local post office and request assistance locating the package.
4. If your package has been missing for at least seven days, submit a USPS Missing Mail search request.
5. Save your USPS confirmation or case number.

USPS Missing Mail Search: https://www.usps.com/help/missing-mail.htm

Once you've completed the applicable steps and USPS has been unable to resolve the issue, you're welcome to contact us.

Please include your order number, tracking number, USPS case number, and any findings USPS has provided.

Having this information allows us to investigate efficiently and determine whether additional assistance, a replacement, or a refund is appropriate.

We appreciate your patience while USPS completes its investigation. During that time, the carrier is your best source for updates, and we ask that you direct ongoing tracking questions to USPS rather than sending multiple inquiries to us.

Of course, if the investigation doesn't resolve the situation, we'll be here to help review it.

My tracking says "Delivered," but I can't find my package!

Before anything else, don't panic! Occasionally packages are delivered to unexpected locations, received by someone else in the household, or scanned before they're physically located.

Here's what we recommend:

1. Verify the shipping address on your order.
2. Check your mailbox, porch, garage, parcel lockers, mailroom, and other possible delivery areas.
3. Ask household members, neighbors, or building management whether they received it.
4. Contact your local post office or shipping carrier and request a delivery investigation.
5. Save your service request or case number.

Your local delivery office is often able to investigate where and how a package was delivered.

If the carrier confirms a delivery error or cannot locate your package after investigating, please contact us with the relevant information.

We'll review the circumstances and work with you toward an appropriate resolution.

My tracking only says "Label Created." Is something wrong?

Not necessarily!

A shipping label can be created before the package is physically transferred to the carrier. This is a normal part of fulfillment.

If your tracking continues to show "Label Created" or "USPS Awaiting Item" beyond our stated processing window, please feel free to contact us.

Because this relates to fulfillment rather than a package already in transit, it's something our team can help investigate directly.

Can I change my shipping address after placing my order?

Please double-check your shipping address before completing checkout!

We work with a fulfillment partner, and orders can move into processing quickly. Unfortunately, that means we cannot guarantee address changes once an order has been submitted.

If you notice an error, contact us as soon as possible. We'll do our best to help if the order hasn't already entered fulfillment.

Can you combine multiple orders into one shipment?

We wish we could make this happen for everyone!

Because we use a third-party fulfillment partner, orders are processed individually, and we're unable to combine separate orders into one shipment.

If you're hoping to purchase several fragrances, we recommend placing them together in a single order whenever possible.

Do you ship internationally?

Not directly at this time.

Alcohol-based fragrances are subject to special transportation regulations, making international shipping particularly complicated and expensive for a small business.

We'd love to make Polysnifferous available to more fragrance lovers around the world! As we grow, we're exploring opportunities with international distribution partners.

My fragrance arrived broken or leaking. What should I do?

We're so sorry! That's certainly not the experience we want you to have.

If your fragrance arrives broken, leaking, or otherwise damaged during shipping, please contact us promptly, preferably within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A photograph of the damaged bottle
• Photographs of the shipping box and packaging
• A brief description of the damage

Please hold on to the product and original packaging while we review the situation, as they may be needed for a shipping claim.

We'll evaluate the damage and arrange an appropriate resolution, which may include a replacement or refund.

The sooner we know about damage, the easier it is to investigate. Our preferred reporting timeframe doesn't limit any rights you may have under applicable law.

Returns, Refunds & Samples

Can I return a fragrance if I don't love the scent?

We completely understand that fragrance is personal. What smells incredible to one person might not be someone else's cup of tea!

For hygiene and product integrity, we generally accept returns only on unused, unopened fragrances, subject to our published return conditions and applicable law.

We strongly encourage trying an 11 ml travel size or Discovery Set before committing to a larger bottle, especially if you're exploring something new.

If you receive a damaged, defective, or incorrect product, please contact us so we can make things right.

Do you include free samples with orders?

We love sharing new fragrances with you!

Whenever inventory and fulfillment capacity allow, we may include complimentary samples with orders.

However, complimentary samples are not guaranteed, and we're unable to accommodate requests for specific scents, additional samples, or custom sample selections.

We appreciate your understanding!

Do you offer Discovery Sets?

Yes! We offer Discovery Sets periodically, although they're not always available.

If a set you're interested in is sold out, we recommend signing up for restock notifications on the product page.

Availability & Purchasing

Why are your fragrances always sold out?

Believe us, we wish we could keep everything in stock all the time!

Polysnifferous began as a small passion project, and the response has been beyond anything we could have imagined.

Our fragrances are produced in limited batches, and some releases sell out very quickly.

We're continually working to increase production, improve fulfillment, and make our fragrances available to more people without compromising the quality that matters so much to us.

Every purchase, every repeat customer, and every kind word has helped us grow. We're genuinely grateful for your patience and support.

Can you reserve a bottle for me?

Unfortunately we're unable to hold or reserve individual bottles. We want everyone to have a fair opportunity to purchase our fragrances, so all available inventory is offered through our website.

How do I find out about new releases and restocks?

The best way to stay in the loop is by following our official social media channels and subscribing to our email notifications. You can get the most up to date news by joining our discord: https://discord.gg/uCMxNpQub

You can also check individual product pages for available restock alerts.

Can I buy Polysnifferous from other sellers?

We work with select retail partners, and you may also come across our fragrances through private resellers or fragrance community groups.

While we love seeing our fragrances find new homes, purchases from private resellers are independent transactions.

We cannot verify the authenticity, condition, or storage of products purchased from unauthorized sellers, and any issues with those transactions should be addressed with the seller or purchasing platform.

About Polysnifferous

Who is behind Polysnifferous?

We're Noah and Jamie, the husband-and-wife team behind Polysnifferous!

Noah is our perfumer, endlessly experimenting with materials, accords, and fragrance ideas.

Jamie is our creative director, helping shape our fragrance direction, brand identity, and overall creative vision.

In other words, Noah dreams up the perfumes, and Jamie helps make sure those dreams translate into fragrances people actually want to wear!

Together, we're building a brand centered on fun, creativity, curiosity, quality, and a healthy sense of humor.

Why the name Polysnifferous?

It all started with a joke!

Noah wasn't interested in settling down with just one "signature scent." He preferred the idea of dating around with lots of different perfumes.

And so, Polysnifferous was born.

We believe fragrance should be fun, adventurous, and a little irreverent. Why limit yourself to just one scent?

Does Noah really make the fragrances?

Yes!

Noah developed his perfumery skills through independent study, hands-on experimentation, exploring raw materials, and learning from experienced perfumers who generously shared their knowledge.

He's endlessly curious and always looking for ways to make fragrances more interesting, expressive, and enjoyable.

Why do you sell fragrances from other brands?

Because we genuinely love perfume!

We have many friends and colleagues in the independent fragrance community, and we enjoy introducing our customers to creative work from other perfumers.

There's room for all kinds of wonderful fragrance in the world, and we're happy to celebrate it.

Product Integrity & Values

Are your fragrances cruelty-free?

We do not test our finished fragrances on animals.

And, for anyone who's followed us for a while, you probably know that our two very spoiled wolfdogs are much more interested in lounging around the perfumery than participating in product development!

Are your fragrances vegan?

Ingredient composition may vary depending on the fragrance.

If you have questions about the ingredients in a particular product, please reach out before purchasing.

We don't make a universal vegan claim for our fragrances unless the relevant ingredients have been verified.

Are your fragrances dupes or clones?

This is a great question!

Noah's creative journey began partly through exploring existing perfume formulas and asking himself how he might interpret them differently.

Some of our fragrances are inspired by familiar scent profiles, but the goal has never been simply to reproduce another perfume.

Noah loves experimenting with different materials, unexpected combinations, and new directions to create fragrances that reflect his own tastes and imagination.

We think of it as taking inspiration and making something uniquely Polysnifferous.

Why are your prices so affordable? Does that mean the fragrances are lower quality?

Absolutely not!

We love beautiful fragrance, but we don't believe enjoying it should require spending hundreds of dollars on every bottle.

We work hard to offer high-quality, expressive perfumes at prices that allow more people to enjoy them.

Noah is especially passionate about experimenting with beautiful materials and creating fragrances that feel special without an unnecessarily high price tag.

Our philosophy says it all:

Polysnifferous is for the People!

PR, Gifting & Collaborations

Do you offer free bottles to influencers or content creators?

We're genuinely grateful for the interest from fellow fragrance enthusiasts and creators!

At this time, we're not accepting unsolicited requests for complimentary products, PR gifting, or influencer collaborations.

As a growing independent business, we're concentrating our resources on production, inventory, and serving our existing customers.

We appreciate your interest and hope to explore more opportunities as we grow.

Contacting Customer Service

When should I contact Polysnifferous?

We're happy to help with questions or concerns that require our team's attention!

Please contact us if:

• Your order hasn't shipped within the stated processing window.
• You received an incorrect product or an item is missing from your shipment.
• Your product arrived damaged or defective.
• You've discovered a shipping address error before fulfillment.
• A delivery issue remains unresolved after you've contacted the carrier and completed the applicable investigation steps.
• You have an order-related concern that isn't addressed in this FAQ.

For packages already in transit, please contact the shipping carrier first. They're best equipped to investigate delays, locate packages, and provide delivery updates.

If the carrier cannot resolve your issue, please include your order number, tracking number, and carrier case number when reaching out. That allows us to spend less time retracing steps and more time helping you find a resolution.

A little note from us

Polysnifferous is a labor of love, and we couldn't do any of this without you.

As our community continues to grow, we're working hard to balance the personal attention that makes a small business special with the systems that allow us to serve more fragrance lovers.

Following the steps outlined in this FAQ helps us respond more efficiently, address issues that genuinely need our involvement, and keep creating the fragrances you love.

We truly appreciate your kindness, patience, and support.

With love (and lots of perfume),

Jamie & Noah

Polysnifferous is for the People!